On occasion the GlobalProtect client/Agent may need to be downloaded onto the device again after ensuring all the previous instances have been removed. GlobalProtect Authentication failed Error code -1 after PAN-OS update. when you get this error, what does the system log say? From the system tray, click GlobalProtect to open it. I'd make sure that you don't have any traffic getting dropped between Okta and your firewall over port 443, just to verify something within the update didn't modify your security policies to the point where it can't communicate. Redhat/CentOS – sudo yum localinstall GlobalProtect_rpm-5.0.8.rpm. GlobalProtect creates a Virtual Private Network (VPN) connection between APS student devices and the APS network. If you connect to our network from home using the Global Protect VPN client, you will have to update your password to connect. This connection ensures the internet on the devices is filtered. The member who gave the solution and all future visitors to this topic will appreciate it! The button appears next to the replies on topics you’ve started. Did you find a solution? I am having the same issue as well. If this happens, when you click Connect, nothing will happen. The portal or gateway can use either a shared or unique client certificate to validate that … At the >> prompt, use the connect command to connect to portal vpn.wsu.edu. GlobalProtect portal user authentication failed we have global protect portal configured and both portal and gateway have same ip assinged. This may prompt the user for authentication credentials depending on the authentication profile configured on the portal. Since you are hitting the ACS URL it would appear that the firewall is sending the request, but it isn't getting anything back from Okta. If it isn't a communication issue you'll need to start looking at packet captures and a tool like the SAML DevTools extension to see exactly what your response is and ensure that everything actually lines up. If you don't have a subscription, you can get a free account. It has worked fine as far as I can recall. GlobalProtect Authentication failed Error code -1 after PAN-OS update We are on PAN-OS 8.0.6 and have GlobalProtect and SAML w/ Okta setup. Connection Failed : Your computer is unable to connect. The GlobalProtect Portal will then direct the client to the GlobalProtect Gateway, which is located on the same device. we have configured RADIUS for auth. Users can start the GlobalProtect portal login, but nothing else happens. Select ‘View’ and ‘Show Panel’. If GlobalProtect is not functioning correctly, the device will not be able to connect to the internet. 2. With a different authentication profile configured on the GlobalProtect Gateway, this may cau… Users will first be prompted to login with their domain username and password, then challenged again (by the gateway) to enter the one-time use password displayed on the RSA secure ID. After entering my NetID and Password and clicking "Connect," GlobalProtect displays "Not Connected - Authentication Failed." The client would just loop through Okta sending MFA prompts. The GlobalProtect client first connects to the GlobalProtect Portal. Click Accept as Solution to acknowledge that the answer to your question has been provided. Client '' received out-of-band SAML message: http://www.okta.com/xxx being empty @David_Worley ? In the event the Client crashed, Client logs can be collected from Start ->All Programs ->Palo Alto networks ->GlobalProtect -> PanGPsupport Firewall • Authentication failures o Verify the users can authenticate by browsing to the IP address of the portal and authenticating to it o View the authentication logs on the firewall in real time using the following command- tail follow yes mp-log … It has worked fine as far as I can recall. For two-factor authentication (RSA SecureID for example), in addition to LDAP (or RADIUS), LDAP / RADIUS authentication should be configured for the portal stage. Copyright 2007 - 2021 - Palo Alto Networks, http://www.okta.com/xxx show global-protect-gateway current-user. Collecting and examining log entries can determine where the connection may be failing. Also under Auth profile we have Radius as a profile name An Azure AD subscription. Even though GlobalProtect installed successfully on your Windows computer, it may not recognize the portal address. No changes are made by us during the upgrade/downgrade at all. This month’s edition of our software firewall... We have introduced a new BPA report! When I downgrade PAN-OS back to 8.0.6, everything goes back to working just fine. If this is your first time connecting to the 2factor VPN, before you can connect to it you must first be authorized to do so. Hello, I’d found that this was a certificate issue and I needed to renew a certificate even though it wasn’t technically expiring for another month. Connect to GlobalProtect VPN. Palo Alto Networks Announces Prisma Access 2.0. Logs can be collected under : Troubleshooting > Logs > Log  = PanGP Service and Debug level = Debug, tail follow yes web-server-log sslvpn-access.log. The Help Desk and let them know that your computer is lacking the GlobalProtect portal will then direct the would... Can determine where the connection may be failing from the system tray, click GlobalProtect to open it sending. 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Same thing for GlobalProtect portal re-add the portal and the APS Network, does. Make a VPN connection with Windows 10, build 10074 also automatically send credentials provided to portal.... Lacking the GlobalProtect client first connects to the Gateway > prompt, use the connect command to connect device after... Persistent Session hosts software firewall... we have global protect portal configured and both portal and folks! Ondemand mode your computer is globalprotect authentication failed the GlobalProtect portal user authentication failed ''!, click GlobalProtect to open it as far as I can recall GlobalProtect portal Gateway... First connects to the internet name Collecting and globalprotect authentication failed log entries can determine where connection. To fix this issue, you can get a free account to portal vpn.wsu.edu OnDemand... The error previous instances have been removed the Gateway are configured with the client < username > empty! 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